Mystery and Secret Shopper

VIS is discreet, thorough, and effective.

Mystery and secret shoppers can be planted at bars, restaurants, retail shops, and other businesses to make sure that your staff is behaving according to company policy and procedure.

If you are suspicious that your employees are cutting corners or neglecting to follow the procedure and policies of your organization, you may want to have an undercover investigation of your staff. Mystery shoppers and secret shoppers can be planted at your place of business to find out if your suspicions are justified. At VIS, we provide mystery shopper services by planting trained personnel at your business who are familiar with your guidelines and policies and who will keep record of all of their interactions with your staff. Call VIS for a free consultation and see how we can help your business.

Examples of behavior that can be caught by mystery shoppers:

  • Bartenders pouring double shots and only ringing up singles
  • Salesperson's making unsanctioned or prohibited deals, or pocketing commissions without reporting
  • Retail clerks only ringing up partial orders

Items that Mystery Shoppers can assist with:

  • Alcohol/Tobacco Legal Compliance
  • Integrity Audits
  • Bar Spotting
  • Competitive Intelligence Gathering
  • Marketing Verification
  • Compliance Audits
  • Merchandising Verification
  • Product Pricing
  • Employee Background Checks
  • Recognition and Incentive Programs Assistance
  • Sales and Service Evaluations
  • Hospitality, Quality, Speed, Cleanliness Evaluations
  • Undercover Employees

If you are having a suspension on your employees that they are not following rules and regulations of the company, Mystery and Secret Shopper will be the best solution for investigation of such employees, this will maintain a continuous watch on those employees by being part of them only. Our team is spread all over the world to help you out in cities of India like Mumbai, Pune, Bangalore, Delhi, Kolkata, Ahmedabad, Hyderabad, Jaipur, Chennai and Noida.

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